As a couples and family therapist, I find that miscommunication between couples is often the foundation for difficulties within the relationship. A common complaint I frequently hear between couples is “it’s like we are speaking different languages”, and often that is in fact the case. While there may be a common language, the meaning and interpretation of those words differ depending on the person. I often explain to couples that there are 6 points of communication between couples and miscommunication can occur at any one of these points.
Step 1 – Formulation of Thoughts/Feelings
Many of us tend to think and formulate our thoughts about an event or a feeling we have. For some people, this is a short process. For others, it can be a longer process. In general, we tend to have a specific perspective or opinion that we would like to share with another person.
Miscommunication at this point can occur when:
- We do not have a clear formulation of how we feel or what we think about something.
- We have a general idea of how we feel or what we think but we are not able to drill down and determine why we think or feel that way.
- We have a specific idea of how we feel or what we think but are unable to connect it to specific actions of another person.
Step 2 – Constructing the Outgoing Message
Language is complicated. Sometimes it is difficult to determine how we want to word the message we are sending out. Is it better to use “you” statements or “I” statements? How strongly should I word my statement?
Miscommunication at this point can occur when:
- We use a lot of vague wording when constructing our statements. For example, “It feels like when you…”
- We use too little wording when constructing our statements. For example, “I don’t like that”.
- Our thoughts and feelings seem to be unconnected. For example, “I am upset with you today for this thing I think you did in the past but is not correlated to a recent event”.
Step 3 – Sending Out the Message
Delivery matters. The way that a message is sent is often more important than the actual words that are said. You can say the exact same message but the tone and body language you use with those words can alter the delivery of the message and impact how the message is received to the other person.
Miscommunication at this point can occur when:
- We use overly harsh tone or body language when delivering the message. It is easy to speak passionately about topics that matter to us, but if we are too passionate in our delivery it can come across as an attack to the other person.
- We use a tone or body language that underrepresents our feelings on the topic. We use language that indicates that when we are saying is not as important to us as it really might be. This can make it difficult for your partner to understand how important this topic is to you.
Step 4 – Partner Receives the Message
It is important to remember that two people in a relationship have different brains that stem from the different experiences they have had. Just because you were clear in your outgoing message, does not mean that the person receiving the message is reading it the way you sent it. They will read your message through the lens of their brain, which means they may make connections or interpretations that are different than your original message.
Miscommunication at this point can occur when:
- The intended message sent from the original person is not interpreted the same way by the receiver.
- The receiver interprets the message with their own understanding and assumptions that may or may not be connected to the original message.
- The history of previous communication with the original person impacts how the current message is being interpreted by the receiver.
Step 5 – Partner Constructs a Response Message
Similar to Step 2, the person who receives the message must also determine how they are going to respond. What types of words should they use? Are their words equal to the words they received in the original message?
Miscommunication at this point can occur when:
- The partner constructs a message that they feel matches the statement received from the original message, but it does not.
- The partner constructs a message that does not match the statement received from the original message.
- The partner constructs a message that does not appear to relate to the original statement at all.
Step 6 – Partner Sends Out a Response Message
Similar to Step 3, delivery matters and this is just as important in the response as it was in the original message. Couples have a tendency to feed off of one another’s energy. Thus, an original message that comes across as an attack will usually lead to a response message that is also attacking. As stated previously, how something is said is often more important than the actual words that have been said. This is how small discussions about the placement of a cup in the sink can often devolve into full-blown screaming matches.
Miscommunication at this point can occur when:
- The partner delivers a response that they believe matches the original message delivery, but it does not.
- The partner delivers a response that is overly harsh and does not match the original message delivery which escalates the communication to an argument.
- The partner delivers a response that is underrepresents the important of the original message delivery which escalates the communication because the original partner does not feel heard.
With so many points where communication can break down, it is not surprising that miscommunication can cause so many issues within relationships. However, there are tips that can help improve the communication between a couple.
Check for Understanding
It is important when you receive a message from your partner that you take a step back and check to make sure that the message you are receiving is the same message they are sending. Often, we interpreted the message different than the original intent and respond based on our misinterpretation. Checking for understanding provides an opportunity to understand what your partner is saying and make sure you are responding to the correct message.
Allow the Original Sender to Edit Their Message
After you have checked for understanding, it may be that the original message was not as clear as it needed to be. Allowing your partner to edit their original message gives you the opportunity to gain better understanding of the intent of the original message and make sure you are responding appropriately.
Construct a Response Message Based on the Original Message
It is easy within an argument to get caught up on how the message was delivered rather than what the message actually said. Taking some time to separate the message from how you perceived it gives you the opportunity to respond to the message. Your perception of the message delivery is also important but should be addressed as a separate topic.
Ask Your Partner to Check Their Understanding
Given all of the ways that miscommunication can occur, it is important to recognize that it can happen on both sides. Even when we think we are being very clear about what we are saying, there is always the chance that we are not as clear as we would like to be. Asking your partner to check their understanding of your response, allows you to make corrections to your response message and improves communication. It also provides an environment where couples understand that miscommunication occurs and both partners take an active role in decreasing miscommunication.